Refund Policy

100% money back guarantee

At Covert Cat, we cannot achieve our goal without satisfying you with quality products every time. We offer a full refund if you are not satisfied with the product. We do our best to ensure this never happens.

The details of our returns policy are as follows:

  • Period: please contact us within 14 days of receiving the product if possible.
  • Proof of purchase: provide proof of purchase when contacting us, such as your name and order number.
  • Defect: it would help us if you could mention any problem with the product, but this is not necessary for a return to be processed.
  • Returns: return the product in its original packaging if possible. We strongly suggest tracked shipping to ensure you know when it reaches us. To protect ourselves from possible fraud, we cannot be responsible for the product if it does not arrive back with us. This is another reason to track the shipment.
  • Refund: when we receive the product, we will issue a refund on the same day. It may take several days for the funds to appear in your account.

Returns are to be sent to: 2/38 Alpha Street, Taringa, Queensland, Australia, 4068.